Shipping & Turnaround Time
We use USPS as our preferred shipping provider and usually get orders out to ship 24 hours after the order is placed on our website. Our standard shipping time is typically 3-5 business days. During the holiday season, the shipping time may differ. If you have any questions about your order, please contact firstname.lastname@example.org
Returns & Exchanges
We can provide a return when an item is: Not the right size, Not desired by the customer, or is damaged upon receiving. Our return window is 14 days after receiving the item in the mail. If the item is visibly worn then we cannot accept this item as an actual exchange or return. We can assist you with where to donate the used item if you do not desire it.
If you want to return an item that was not desired, then we can provide a full refund on that item if it is within our 14-day return policy. If you wish to return an item that is not desired, contact email@example.com or fill out a return form.
We can provide an exchange when: You would like a different size or you wish to purchase another item. We can easily exchange the item for a different size only if we have stock of the size you are looking for. If we do not have the stock in the size you need, then we can provide store credit to you or notify you when the size you need to exchange for is available.
If you wish to exchange the item you purchased for a different item then we can do that. If you wish to exchange an item for another item, please contact firstname.lastname@example.org for assistance.
*Keep in mind we are extremely flexible and wish to work with you with any issue you may have. If you are outside of the 14-day window on all the above and still wish to return or exchange an item contact us and we can help in any way we can.
Repair an item
We pride ourselves on promoting our customers to repair an item instead of buying a new one. For a reasonable fee (Depending on the size of the repair) we can repair the item that you purchased with us. Keep in mind there is a turnaround time with repairing items that are sent to us. If you wish to repair an item please contact email@example.com or visit our Repair Center page to fill out a repair form.
Items that are on sale or marked "Final Sale" are not eligible for any returns or exchanges.