Shipping & Turnaround Time
We use USPS as our preferred shipping provider and usually get orders out to ship 24 hours after the order is placed on our website. Our standard shipping time is typically 3-5 business days. During the holiday season, the shipping time may differ. If you have any questions about your order, please contact firstname.lastname@example.org
Exchange + Credit Policy
All Sales are final. Size exchange is available up to 14 days after purchase.
We can provide an exchange when an item is: Not the right size, Not desired by the customer, or damaged upon receiving. Our exchange window is 14 days after receiving the item in the mail. If the item is visibly worn then we cannot accept this item as an actual exchange. We can assist you with where to donate the used item if you do not desire it.
We can provide an exchange when: You would like a different size or you wish to purchase another item. We can easily exchange the item for a different size only if we have stock of the size you are looking for. If we do not have the stock in the size you need, then we can provide a store credit to you or notify you when the size you need to exchange is available.
If you wish to exchange the item you purchased for a different item then we can do that. If you wish to exchange an item for another item, please contact email@example.com for assistance.
Items that are on sale or marked "Final Sale" are not eligible for any of the above services.